Privacy Policy

1. Introduction

Brookven Bank (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

We may collect the following types of information:

• Personal details (such as name, email address, phone number)
• Account and transaction information
• Identification details for verification (KYC)
• Device and usage data (IP address, browser type, activity logs)

3. How We Use Your Information

Your information is used to:

• Create and manage your account
• Process transactions and provide services
• Verify your identity and prevent fraud
• Improve our platform and user experience
• Communicate important updates and support messages

4. Data Protection and Security

We implement advanced security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

5. Sharing of Information

We do not sell or rent your personal information. We may share your data only when necessary:

• With trusted service providers who assist in operating our platform
• When required by law or legal obligations
• To protect our rights, users, and system security

6. Cookies and Tracking Technologies

Our platform may use cookies and similar technologies to enhance user experience, analyze usage, and improve performance. You can choose to disable cookies through your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent where applicable

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Email: support@brookvenbank.com